Last updated: 11 September 2026
Written for UK law. Nothing here affects a consumer's statutory rights.
TikDrop Limited, registered office: 42 Victoria Street, London SW1H 0HW, United Kingdom.
How fulfillment works
After a seller receives an eligible customer order, the seller submits or syncs it with TikDrop. Applicable product and shipping costs are shown before submission. Once accepted, the order is sent for picking, packing and shipment, and available tracking information is provided or synced.
Processing and delivery estimates
Processing and delivery estimates appear in the relevant product or order information. They are estimates, not guarantees, and may change due to inventory, destination, carrier capacity, weather, customs or other circumstances outside TikDrop's control.
Shipping charges and customs
Shipping charges depend on the product, destination and available service. International orders may incur customs duties, taxes or import charges. Unless expressly included at checkout, those charges are the seller's or recipient's responsibility.
Address accuracy and tracking
Sellers must submit complete and accurate delivery information before processing begins. Address changes may not be possible after submission. Tracking availability and scan frequency depend on the carrier and destination.
Lost or damaged shipments
Contact our team promptly with the order number and supporting information. TikDrop will review available carrier and supplier records and explain any replacement, credit or refund options that apply.
UK delivery rights
Where goods are supplied to a UK consumer, the Consumer Rights Act 2015 requires delivery without undue delay and within 30 days unless another time is agreed. Risk in the goods passes to the consumer on delivery. Sellers must reflect these rights in their own delivery terms.
UK import VAT and duties
Goods shipped into the UK may attract import VAT and customs duty. For consignments valued at £135 or less, UK VAT is generally charged at the point of sale; above that threshold, import VAT and duty are usually collected before delivery. Sellers are responsible for their VAT registration, marketplace VAT obligations and for making all charges clear to buyers before purchase.
For order-specific support, use our contact page.